1 19000057079 2016-10-05T08:42:34-04:00 19000085717 false FAQ 6 2018-03-16T10:15:25-04:00 1 1 2016-11-08T10:52:20-05:00 0 0 ANSWER: When your community is set up in CONNECT, we ask for a domain that you would like to use for your email messages. This domain is setup in the backend by our Connect Support team so that you may set up any email address that uses that domain. For example: If the domain you ask to set up is "acmewidgets.com" then any email address that has that domain (ie. email@acmewidgets.com) will be valid for sending email. However, this rule only applies to the From Address. The Reply-To address can be any valid email address from any domain and does not need to match the From Address. The Reply-To address is used when the recipient replies to your email message and is placed in the "To:" field instead of the From Address. <div dir="ltr"><p><span style="box-sizing: border-box; font-weight: 700; font-size: 14px;">ANSWER: </span><span style="font-size: 14px;">When your community is set up in CONNECT, we ask for a domain that you would like to use for your email messages. This domain is setup in the backend by our Connect Support team so that you may set up any email address that uses that domain. For example: If the domain you ask to set up is "acmewidgets.com" then any email address that has that domain (ie. email@</span><span style="box-sizing: border-box; font-weight: 700; font-size: 14px;">acmewidgets.com</span><span style="font-size: 14px;">) will be valid for sending email.</span><br style="box-sizing: border-box; font-size: 14px;"><br style="box-sizing: border-box; font-size: 14px;"><span style="font-size: 14px;">However, this rule only applies to the From Address. The Reply-To address can be any valid email address from any domain and does not need to match the From Address. The Reply-To address is used when the recipient replies to your email message and is placed in the "To:" field instead of the From Address.</span></p></div> 19000085717 110 19000025177 2018-01-15T09:38:17-05:00 19010004040 1 2 0 0 Which From/Reply-To addresses can I use? 2016-11-08T10:52:20-05:00 19000412568 1 2016-11-08T10:54:31-05:00 1 1 ANSWER: Subscriptions are a collection of people who have decided at one point to receive or not receive, all or specific email communications from your company. In a majority of cases, email programs only have one Subscription. The customer either does or doesn’t want to receive all email publications from you. However, some email marketing programs are a little more sophisticated. Many programs have a monthly newsletter, as well as promotional email alerts. Then the option to opt-in or opt-out to one or both of the campaigns is presented. This is where subscriptions shine. They allow you to manage each opt-in/opt-out process in one Community. You are able to see the total size of each subscription, segment on this subscription, and deploy email marketing direct to it. There are even users that have a preference page that Subscribers can manage. This preference page provides their customers to opt-in/opt-out of different types of alerts so they can customize their email experience with your company. Connect Subscriptions provide each user the flexibility to manage the simplest of email programs to the most complicated. <div dir="ltr"><p><span style="box-sizing: border-box; font-weight: 700; font-size: 14px;">ANSWER: </span><span style="font-size: 14px;">Subscriptions are a collection of people who have decided at one point to receive or not receive, all or specific email communications from your company.</span><br style="box-sizing: border-box; font-size: 14px;"><br style="box-sizing: border-box; font-size: 14px;"><span style="font-size: 14px;">In a majority of cases, email programs only have one Subscription. The customer either does or doesn’t want to receive all email publications from you. However, some email marketing programs are a little more sophisticated. Many programs have a monthly newsletter, as well as promotional email alerts. Then the option to opt-in or opt-out to one or both of the campaigns is presented. This is where subscriptions shine. They allow you to manage each opt-in/opt-out process in one Community. You are able to see the total size of each subscription, segment on this subscription, and deploy email marketing direct to it. There are even users that have a preference page that Subscribers can manage. This preference page provides their customers to opt-in/opt-out of different types of alerts so they can customize their email experience with your company. Connect Subscriptions provide each user the flexibility to manage the simplest of email programs to the most complicated.</span></p></div> 19000085717 119 19000025181 2018-01-15T09:39:46-05:00 19010004040 2 2 1 1 What are Subscriptions? 2016-11-08T10:54:31-05:00 19000412568 1 2017-01-23T15:04:09-05:00 0 0 ANSWER: Lists files need to be saved as a .CSV (Comma delimited) file in Excel with UTF-8 encoding.  Each column should have a header that indicates what data is below it. See below for steps and examples. 1.  Open your list in Microsoft Excel 2.  Right click on the first row and select Insert to add a row into the top of your list 3.  Type in header names for each column 4.  Once finished, click File - Save As. 5.  Select CSV (Comma delimited) under "Save as type" before saving the file 6.  Click "OK" when given warning about "multiple sheets" 7.  Click "Yes" when asked if you wish to keep workbook in current format 8.  When exiting Excel, you will be asked if you wish to "Save changes" even though none were made. Click "Don't Save" <p><strong>ANSWER: </strong>Lists files need to be saved as a .CSV (Comma delimited) file in Excel with UTF-8 encoding. </p><p><br></p><p>Each column should have a header that indicates what data is below it. See below for steps and examples.</p><hr><h2>1.  Open your list in Microsoft Excel</h2><p><br></p><p><img class="fr-dib fr-draggable" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987501/original/_L6fpXfpo6kev4YDSLLqdQY3UqN_c-L8Xg?1485201431" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987501/original/_L6fpXfpo6kev4YDSLLqdQY3UqN_c-L8Xg?1485201431" data-fileid="19003987501" data-uniquekey="1485201384283"></p><p><br></p><hr><p><br></p><h2>2.  Right click on the first row and select Insert to add a row into the top of your list</h2><p><br></p><p><img class="fr-dib fr-draggable" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987527/original/Tbn_CSZY2CTPO2V8h7ex3pM-Que9iuSOXQ?1485201467" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987527/original/Tbn_CSZY2CTPO2V8h7ex3pM-Que9iuSOXQ?1485201467" data-fileid="19003987527" data-uniquekey="1485201384283" style="width: 1033px; height: 702.381px;"></p><p><br></p><hr><p><br></p><h2>3.  Type in header names for each column</h2><p><br></p><p><img class="fr-dib fr-draggable" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987544/original/v6bmL-3B50qrmm0l_KndmGWUd5hDUGgVlg?1485201497" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987544/original/v6bmL-3B50qrmm0l_KndmGWUd5hDUGgVlg?1485201497" data-fileid="19003987544" data-uniquekey="1485201384283" style="width: 1029px; height: 356.413px;"></p><p><br></p><hr><h2>4.  Once finished, click File - Save As.</h2><p><br></p><p><img class="fr-dib fr-draggable" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987587/original/qj1BFafwKT5gTj_b-HqUMSJEsKlBNyJIXg?1485201580" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987587/original/qj1BFafwKT5gTj_b-HqUMSJEsKlBNyJIXg?1485201580" data-fileid="19003987587" data-uniquekey="1485201384283" style="width: 1025px; height: 519.37px;"></p><p><br></p><hr><p><br></p><h2>5.  Select CSV (Comma delimited) under "Save as type" before saving the file</h2><p><br></p><p><img class="fr-dib fr-draggable" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987626/original/25e7FjdnEI0SG1kPWFpVWQN6TxHRIa9EUQ?1485201629" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987626/original/25e7FjdnEI0SG1kPWFpVWQN6TxHRIa9EUQ?1485201629" data-fileid="19003987626" data-uniquekey="1485201384283"></p><p><br></p><hr><p><br></p><h2>6.  Click "OK" when given warning about "multiple sheets"</h2><p><br></p><p><img class="fr-dib fr-draggable" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987647/original/rSz8-Es5YpRFVhZvgq7IyhHQgiOzWx3MUA?1485201661" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987647/original/rSz8-Es5YpRFVhZvgq7IyhHQgiOzWx3MUA?1485201661" data-fileid="19003987647" data-uniquekey="1485201384283"></p><p><br></p><hr><h2>7.  Click "Yes" when asked if you wish to keep workbook in current format</h2><p><br></p><p><img class="fr-dib fr-draggable" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987675/original/g8rcmoZWrHMMx2EX1oNd2qsp3PznsvA-Xg?1485201690" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987675/original/g8rcmoZWrHMMx2EX1oNd2qsp3PznsvA-Xg?1485201690" data-fileid="19003987675" data-uniquekey="1485201384283"></p><p><br></p><hr><p><br></p><h2>8.  When exiting Excel, you will be asked if you wish to "Save changes" even though none were made. Click "Don't Save"</h2><p><br></p><p><img class="fr-dib fr-draggable" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987738/original/aaZZ3_EX2fsY47xjZAcyuK1jyNvkPE5FiA?1485201789" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/19003987738/original/aaZZ3_EX2fsY47xjZAcyuK1jyNvkPE5FiA?1485201789" data-fileid="19003987738" data-uniquekey="1485201384283" style="width: 821px; height: 295.87px;"></p> 19000085717 110 19000043350 2017-01-23T15:04:09-05:00 19002521488 3 2 0 0 How Do I make my List Files CONNECT Compatible? 2017-01-23T15:04:09-05:00 19002521488